Southwark Primary Care Trust - Improving the health and wellbeing of Southwark

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Doctors Dentists Pharmacists and Opticians

Getting advice

By making the right choice at the right time, you can get the best possible treatment through the NHS. You can easily take care of many everyday illnesses at home, while advice is freely available from pharmacists, online at NHS Choices or through NHS Direct on 0845 4647.

Next time you or a family member are feeling unwell, and you are not sure what to do, use our checklist to help you **get the right treatment**.

GP Balanced Scorecard

NHS Southwark have produced the February 2011 version of our Balanced Performance Scorecard that lets you know how your practice is performing in a number of key areas. The information in the balanced scorecard demonstrates how well the practice has done recently on a number of key measures and is scored using a traffic light system.

It is important to note that the Advanced Booking and Telehone Access indicators are based on the results from the Patient Survey and it may be that patients who completed the survey were not aware of what your practice is offering in terms of actual appointments and telephone access.

>> GP Balanced Scorecard What Does It Mean For Me? (PDF

GP Balanced Scorecard criteria explained 2010

February 2011 GP Balanced Scorecard

>> GP Balanced Scorecard Performance Table August 2010 (PDF)

>> GP Balanced Scorecard Performance August 2010 (Excel*)

>> GP Balanced Scorecard Performance Table February 2010 (Excel*)

Getting treatment
	Find a GP Your local GP surgery provides a whole range of health services including medical advice, treatment, immunisations and vaccinations (such as flu jabs). You must be registered with the GP to use their service.

	Emergency and Out of Hours Services When you have an accident or fall ill outside normal GP hours, on evenings and all weekends and bank holidays, several options are available. These services treat medical problems which cannot wait until the next day. Get details of local health facilities using your mobile Anyone wishing to find their nearest GP, dentist, pharmacy, optician, walk-in centre, A&E or hospital in England can text the name of the service required, followed by a postcode, to 61121. Users are charged their standard rate for texts sent to the service and NHS Direct covers the cost of the replies.

	Find a Dentist Not all dentists provide treatment on the NHS, but being treated as an NHS patient is cheaper. Find out all about NHS dentistry . If you have any difficulty finding an NHS dentist please call our PALS team Freephone: 0800 58 77 170

	Find a Pharmacist Pharmacists are experienced clinicians who can help you with a wide range of common illnesses and minor injuries. Their advice is free and completely confidential. Most of our local pharmacies run NHS stop smoking courses, many have private areas and some provide free contraception.

	Find an Optician You should have your eyes tested roughly every two years. You do not need to register with an optician just contact your local service and book an appointment.

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