Get involved

We work with NHS staff and the public to encourage opportunities for local people to get involved and give their views on health services. There are a variety of ways in which you can influence the way we plan, develop and deliver our services in Southwark, and beyond.  

Review of HIV Care and Support Provision in Lambeth, Southwark & Lewisham: November 2011

An Executive Summary, an Easy read summary & Full Report for the 'Review of HIV Care & Support Provision (Lambeth, Southwark & Lewisham)' is now out for three months public consultation from 8th November 2011 until 7th February 2012.

You can give your views on the HIV Care & Support Review by online survey or by sending your response FAO Patricia Riley, HIV & Sexual Health Team, 2nd Floor, 1 Lower Marsh, London SE1 7NT patricia.riley@lambethpct.nhs.uk.

This project has included a review of local epidemiology of people living with HIV, the needs of these individuals, the evidence base, and current service provision. The report presents a proposed service model and commissioning intentions for the local provision of HIV care & support across Lambeth, Southwark & Lewisham going forward which commissioners wish to consult on with a wide range of local stakeholders including patients & public.

As part of the consultation process six public events targeted at stakeholders, patients and public are being held across LSL on the following dates: ·

• 9th December 2011, 9.30am-12.30pm, Guys Hospital, Robens Suite, 29th Floor, Tower Wing, SE1 9RT ·
• 12th December 2011, 2-5pm, Assembly Rooms, Lambeth Town Hall, Brixton Hill, SW2 1RW ·
• 13th December 2011, 9.30am-12.30pm, Committee rooms 1 & 2, Civic Suite Lewisham Town Hall, Catford, SE6 4RU ·
• 5th January 2012, 6-9pm, , Guys Hospital, Robens Suite, 29th Floor, Tower Wing, SE1 9RT ·
• 9th January 2012, 6-9pm, Assembly Rooms, Lambeth Town Hall, Brixton Hill, SW2 1RW ·
• 10th January 2012, 6-9pm, Committee rooms 1 & 2, Civic Suite Lewisham Town Hall, Catford, SE6 4RU

For more information about any of these events and to book a place, please contact  patricia.riley@lambethpct.nhs.uk.

Please note the data error on page 44 of the main report. Under KPIs for Service Coordination / Assessment (Provider: First Point- Metro). The sentence should read 'Service is contracted to deliver 1213 assessments annually (2010/11); 1219 assessments were completed in 2010/11'. Commissioners would like to apologise for this inaccuracy and would ask that any further queries / errors identified by readers be addressed through the consultation process and these will be noted and corrected in the final report.

We look forward to recieving your feedback and responses during the consultation process.

Annual Report on Consultation 2010 - 2011

Every year we produce a report to outline how patients and members of the public have been in engaged in the decisions made commissioning health services in Southwark.  A copy of our latest report can be downloaded below.

The Southwark Local Involvement Network (LINk Southwark)

LINks have set up to help people influence or change the way their health and social care services are delivered. LINks are made up of individuals and community groups who work together to improve local services. The job of a LINk is to find out what people like and dislike about local services and work with the people who plan and run them to help make them better. This may involve talking directly to health care professionals about a service that is not being offered or suggesting ways that an existing service could be made better.

LINk Southwark is hosted by Cambridge House.  For further information please contact Link Southwark on 020 7358 7005 or email link@ch1889.org 

Steering group meetings are open to all, and are held at Cambridge House.

To find out more about LINks, you can visit www.dh.gov.uk/links

Public Involvement Database

Please join up to ensure that you are kept up to date with current involvement events and initiatives. We send out regular e-bulletins by email, just phone or email us to sign up.

Engagement and Patient  Experience Sub Group

The Engagement and Patient Experience Sub Group (EPEG) has been set up as a sub group of the Southwark Clinical Commissioning Committee.  Its role is to monitor and act on patient experience information ensuring that it informs commissioning decisions (decisions about how we organise local health services), making recommendations to the Commitee.  Membership includes patients from Locality Participation Groups, the Local Involvement Network, Community Action Southwark and the Forum for Equality and Human Rights in Southwark. 

Further information from the communication and engagement team at ppi@southwarkpct.nhs.uk

EPEG Draft Minutes July 2011

Talk to your GP

Ask at your GP surgery how you can get involved.  All practices in Southwark now hold regular Patient Participation Groups.   Groups meet to discuss patient survey results and how to improve services as well as what works well at their practice.  Some groups also bring together people with similar long term health conditions to discuss tips on how to manage.   All groups send patient representatives to the Locality Participation Groups who, in turn, send patient representatives to the Engagement and Patient Experience Sub Group, ensuring your views and experiences of services feed into the planning of local health services.

Contact your surgery about their Patient Participation Group or the Communications and Engagement team on 020 7525 7888 or ppi@southwarkpct.nhs.uk.

For more information visit the website of the National Association for Patient Participation www.napp.org.uk

Patient Survey Results

The results from the national Ipsos-Mori GP Patient Survey 2010-2011 are available to view on-line at

www.gp-patient.co.uk.

You can either search for Southwark results as a whole or see the feedback about individual GP practices.  If you have any problems acccessing the information, contact the Communications and Engagement team on ppi@southwarkpct.nhs.uk and we can send you a copy of your practice's results by post or email.

Patient Experience Reports

The reports below outline patient experince information from surveys results, involvement activities, PALS and complaints issues

Patient Experience Annual Report 2008 - 9

Patient Experience Annual Report 2009-10

Patient Experience Report Apr - Jun 2010

Patient Experience Report Jul - Sep 2010

Patient Experience Report Oct - Dec 2010

Patient Advice and Liaison Service (PALS)

Contact NHS Southwark PALS for information, advice and help resolving problems with accessing and using health services. As well as helping to resolve queries and problems quickly and effectively, PALS make sure that patients experiences and comments are listened to and used to improve services for the future. 

If you have issues or concerns regarding hospital treatment, each hospital trust has a PALS service that can support you:

Kings College Hospital PALS

www.kch.nhs.uk/patients/services/pals  020 3299 3625 or 020 3299 3601 kch-tr.pals@nhs.net

Guys and St Thomas' Hospital PALS

www.guysandstthomas.nhs.uk/pandv/pals.aspx 020 7188 8801 pals@gstt.nhs.uk

SLAM (South London & Maudsley) PALS

www.pals.slam.nhs.uk/  0800 731 2864 pals@slam.nhs.uk

Getting involved with local hospital trusts

As well as being involved with NHS Southwark, you can also find out more about how patients are involved with local hospitals.

Kings College Hospital

www.kch.nhs.uk/about/getting-involved/ppi/  020 3299 4618

Guys & St Thomas' Hospital

www.guysandstthomas.nhs.uk/about/events/getinvolved.aspx

Be an 'Active Citizen'

Southwark Volunteers Centre manages the Active Citizens Hub which offers training and support so that people can more confidently get involved in their community.  To find out more visit their website:

Find out more at: >> Active Citizens Hub 

Use our Feedback Page

If you want to leave any comments, questions or suggestions about this website or the services provided by Southwark PCT, please click this link and leave us a message.

Contact Us

If you have any queries, questions, comments or suggestions about Patient & Public Involvement, then please get in touch with us.

We are based at 160 Tooley Street, near London Bridge.

Head Of Communications & Engagement: Rosemary Watts: 

rosemary.watts@southwarkpct.nhs.uk

Communications & Engagement Officer: Keri Lewis

ppi@southwarkpct.nhs.uk