Patient advice

Welcome to the NHS Southwark Patient Advice & Liaison Service  (PALS).  

PALS aim is to:

• Use patients comments to improve services
• Provide accurate information about local health and adult social care services
• Help to sort out issues that are of concern to you
• Help you to get the best out of your local health and adult social care services
• Support people to get involved in the provision and development of our services

PALS will:

• Be open and accessible to everyone
• Resolve concerns quickly
• Treat everyone with respect and senstivity
• Offer a confidential service
• Be responsive to your views

PALS will discuss the options available to you if you have concerns about the services you have received and will support you to resolve those concerns.

We can also tell you about the NHS Complaints Procedure.

Patient Advice & Liaison Service (PALS)

How to contact us:

Address for postal correspondence: 

PALS, 1st Floor,   Hub 5

Communications and Engagement Dept

Southwark Business Support Unit

NHS South East London,

PO Box 64529 London SE1P 5LX

Monday to Friday 9.30am - 12.30pm and 2pm - 4pm
Freephone: 0800 58 77 170

email: pals@southwarkpct.nhs.uk

If you require medical advice contact NHS Direct who offer health information and advice which is provided by a specially trained nurse over the telephone 24 hours a day. Tel: 0845 4647